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By using the shipping services (“Chester's Treats Shipping”) offered by Chester's Treats. (“Chester's Treats”) you are agreeing to be bound by the following terms and conditions (“Shipping Terms”), which are in addition to the Chester's Treats Terms of Service and the Privacy Policy. Any new features or tools which are added to Chester's Treats Shipping shall also be subject to these Shipping Terms. Chester's Treats reserves the right to update and change the Shipping Terms by posting updates and changes. You can review the current version of the Shipping Terms at any time at


You are advised to check the Shipping Terms from time to time for any updates or changes that may impact you.


A. Chester's Treats Shipping

You must read, agree with and accept all of the terms and conditions contained in these Shipping Terms before you begin to use Chester's Treats Shipping.  Chester’s Treats is not responsible for travel times due to delays in the Shipping Vendors Ecosystems, inclement weather, incorrect address given at time of order, stolen or lost items.  .  


You agree to use Chester's Treats Shipping in accordance with all procedures that may be provided to you by Chester's Treats from time to time. If you do not agree with these procedures then you should not use Chester's Treats Shipping.


Chester's Treats Shipping allows you access to purchase United States Postal Service (“USPS”) postage, UPS Market Driver, Inc. (“UPS”) services and DHL Express (USA), Inc. (“DHL” and each of USPS, UPS and DHL a “Carrier” and together the “Carriers”) services to assist you with fulfillment for your Chester's Treats orders. You do not need to create Carrier accounts to use Chester's Treats Shipping.


B. Your Responsibilities

Chester's Treats serves only as an intermediary between you and the applicable Carrier, allowing you to purchase services, postage and to print shipping labels (“Labels”). You are responsible for shipping to your customers. Chester's Treats is not responsible for picking up, transporting, delivering or otherwise dealing with your shipment.


Your use of USPS postage is subject to, and you are responsible for compliance with, all applicable USPS rules. See Shipping Restrictions for more information about what you are and are not permitted to ship through USPS, and Mailing Standards for packaging and labeling requirements.


Your use of DHL shipping is subject to, and you are responsible for compliance with, all applicable DHL rules. See DHL’s Terms and Conditions of Carriage for the terms and conditions governing your shipment with DHL.


You are responsible for compliance with all local and international shipping and customs regulations.


Shipping insurance purchased through Chester's Treats Shipping is administered by Shipsurance Insurance Services, Inc. and provided by Voyager Indemnity Insurance. All shipping insurance purchased through Chester's Treats Shipping is subject to Shipsurance’s Coverage Rules for the Chester's Treats Shipping Insurance Program. An insurance claim may be submitted through your Chester's Treats admin. All insurance claims are determined by Shipsurance, please contact them with respect to any filed claim.


Use of Chester's Treats Shipping must be associated with Chester's Treats orders. Labels may not be transferred or sold to a third party. You are permitted to charge or pass through your shipping costs to your customers at your discretion.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of Chester's Treats Shipping, use Chester's Treats Shipping, or access Chester's Treats Shipping without the express written permission of Chester's Treats. You may not use Chester's Treats Shipping for any illegal or unauthorized purpose. You may not, in the use of Chester's Treats Shipping, violate any laws in your jurisdiction or the laws of Canada or the Province of Ontario.


Chester's Treats will not be responsible for any local customs charges, import taxes or duties or any similar charges related to your shipments. You must figure out whether any of these charges will become due, and arrange for their payment. If any such charges become due as a result of your use of Chester's Treats Shipping and are charged to Chester's Treats by any competent authority, you agree to reimburse Chester's Treats fully in respect of the same within 7 days of our demand.


You agree to indemnify and hold Chester's Treats and (as applicable) our parent, subsidiaries, affiliates, Chester's Treats partners, officers, directors, agents, and employees, harmless from any liability, expense, loss, claim or demand, including reasonable attorneys’ fees, arising out of or in any way connected with any unauthorized use of Chester's Treats Shipping, your breach of these Shipping Terms or the documents it incorporates by reference, your violation of any law or the rights of a third party, any data uploaded by you or on your behalf, or any of your actions or omissions related to Chester's Treats Shipping.


Any use by you of Chester's Treats Shipping is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which shipping services are provided by the USPS, UPS and DHL.


C. UPS Carrier Account

Certain Chester's Treats subscription plans allow you to connect your own UPS account with Chester's Treats Shipping to offer your negotiated UPS rates and purchase labels using your own UPS rates in Chester's Treats Shipping (“Your UPS Carrier Account”). If you add a UPS Carrier Account to Chester's Treats Shipping, all fees, credits, refunds and charges using Your UPS Carrier Account will be between yourself and UPS. You are responsible to UPS for all purchases made using Your UPS Carrier Account. Rates surfaced in checkout and for label purchases when you use Your UPS Carrier Account are estimates only and may not accurately reflect the rates that you have obtained from UPS. Chester's Treats is not responsible for the accuracy of rates at checkout or for label purchases where you use Your UPS Carrier Account. Chester's Treats can assist in connecting Your UPS Carrier Account with Chester's Treats Shipping, but Chester's Treats is not responsible for support requirements that relate to Your UPS Carrier Account, please contact UPS if you have any questions or issues with Your USP Carrier Account.


D. Fees

You agree that you will pay the applicable fees for all purchases (other than those made through Your UPS Carrier Account which will be billed directly by UPS) completed through Chester's Treats Shipping (the “Fees”). All Fees will be added to your next Chester's Treats Shipping invoice. You are responsible for any applicable Taxes (as defined in the Chester's Treats Terms of Service) associated with the Fees.


Chester's Treats will, from time to time, charge your credit card for the aggregate Fees you have incurred on Chester's Treats Shipping. If your credit card payment is declined or if we are otherwise not able to collect payment from you for the invoiced Fees, you will not be able to purchase any postage or services through Chester's Treats Shipping, including Labels, until such Fees are paid.


You authorize Chester's Treats to charge your credit card currently used to pay for your Account for any Fees incurred in relation to Chester's Treats Shipping, in accordance with these Shipping Terms. You will be responsible for payment in the event your credit card is declined or we are otherwise unable to collect payment from you. An invoice will appear on the Account page of your Chester's Treats administration console. Users have approximately two weeks to bring up and settle any issues with the billing.


Any Fee refunds for unused Labels must be requested from within the associated order within thirty days after Label creation. Any credits or refunds applicable to Chester's Treats Shipping (other than through Your UPS Carrier Account) will be applied to your Account and may only be applied to the purchase of other services or postage through Chester's Treats Shipping.


For Labels purchased through Chester's Treats Shipping (other than through Your UPS Carrier Account), the associated shipment may be audited by the applicable Carrier for weight, dimensions, mail class, package type and Zip or Postal Code. If an audit reveals that the Label you’ve purchased does not accurately reflect, additional Fees or credits may be applied to your Account. You will be able to review any adjustments on the Orders and Invoices pages of your Chester's Treats administration console (not applicable to adjustments on Your UPS Carrier Account).


If a shipment is determined to be undeliverable by a Carrier you may be contacted by email to determine whether to have the shipment returned or abandoned. You are responsible for all Fees associated with returned or abandoned shipments, regardless of whether you have approved the return or abandonment of the shipment.


E. General Terms

Chester's Treats reserves the right to modify, suspend or terminate Chester's Treats Shipping or your ability to use Chester's Treats Shipping at any time, for any reason, either with or without notice to you.


You acknowledge and agree that your use of Chester's Treats Shipping, including information transmitted to or stored by Chester's Treats, is governed by Chester's Treats’s privacy policy at


These Shipping Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to any dispute or claim arising out of or in connection with these Shipping Terms. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Shipping Terms and is hereby expressly excluded.


You acknowledge and agree that Chester's Treats may amend these Shipping Terms at any time by posting the relevant amended and restated Shipping Terms at, and such amendments to the Shipping Terms are effective as of the date of posting. Your continued use of Chester's Treats Shipping after the amended Shipping Terms are posted constitutes your agreement to, and acceptance of, the amended Shipping Terms. If you do not agree to any changes to the Shipping Terms, do not continue to use the Shipping Service.


The failure of Chester's Treats to exercise or enforce any right or provision of these Shipping Terms shall not constitute a waiver of such right or provision.


If a court finds any portion of these Shipping Terms to be unenforceable or invalid, that portion of the Shipping Terms will be enforced to the fullest extent permitted by applicable law and the remainder of the Shipping Terms will remain valid and enforceable.


Questions about these Shipping Terms should be sent to


To be eligible for returns, each item must be (1) unopened & unused (2) in original packaging (3) free of any price tags or stickers (4) in your first order with the brand. To initiate a return, login to and visit your account or email us, at and we make sure you ad your dog are both happy.

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